Returns & Refunds

Our 30-Day Satisfaction Guarantee

At Lunavelle, your satisfaction is our priority. If you are not completely happy with your Lunavelle Sleep Patches, you may return them within 30 days of the purchase date for a full refund.

Conditions for Return

• Products must be returned in their original packaging, even if opened.
• We accept returns of partially used packages, provided they are within the 30-day window.
• Refunds will be issued to the original payment method.

How to Initiate a Return

To start a return, please contact our customer support team at [email protected] with your order number and the reason for your return. We will provide you with detailed instructions and a return shipping label.

Return Shipping

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service for your return, as we cannot guarantee receipt of returned items.

Refund Processing

Once your return is received and inspected, we will send you an email notification. Your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Damaged or Defective Items

If you received a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We will arrange for a replacement or a full refund at no additional cost to you.