Privacy Policy
Introduction
Lunavelle ("we," "us," or "our") is committed to protecting the privacy of our customers and visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with us. By using our services, you agree to the collection and use of information in accordance with this policy. This policy adheres to applicable United States privacy laws.
Information We Collect
Personal Information:
- When you make a purchase or attempt to make a purchase, we collect personal information such as your name, billing address, shipping address, email address, phone number, and payment information (e.g., credit card numbers).
- When you create an account, sign up for our newsletter, or contact us, we collect your name and email address.
Non-Personal Information:
- We automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
- Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site.
How We Use Your Information
- To Process Orders: We use your personal information to fulfill any orders placed through the site (including processing your payment information, arranging for shipping, and providing you with invoices and order confirmations).
- To Communicate With You: We use your contact information to communicate with you about your orders, respond to your inquiries, and send you marketing communications if you have opted in.
- To Improve Our Services: We use non-personal information to analyze how our customers browse and interact with the site, allowing us to improve our website and marketing efforts.
- For Security: We use information to screen our orders for potential risk or fraud.
Sharing Your Information
We share your personal information with third parties to help us use your personal information, as described above:
- We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
- We use payment processors (e.g., Stripe, PayPal) to process payments. Their privacy policies govern how they handle your payment information.
- We may share your information with shipping carriers to deliver your orders.
- We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Your Rights
If you are a resident of the United States, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Data Retention
When you place an order through the site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes to This Privacy Policy
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected].